ES / EN

Qm Qm Molinete


Patagonia Bank

Intranet

Context

Banco Patagonia wants to improve greeters and account officers´ access to information in order to provide a better and faster customer service in local branches.

INTRANET AS AN INFORMATION MANAGEMENT TOOL

The case

The intranet is an online consultation tool with information for human resources and also for client service support. It contains data on products and services, requirements and procedures, for account officers’ consultation within the local branches.

It is aimed to be both an internal consultation tool as well as a customer service management tool. The information, which grew organically, needs to be sorted to make the search easier.

Qm integral solution

• User interface redesign: Content is reorganized, and the information is rated according to customer or prospect status and profile.